1. Consultation & Requirement Discussion

• Contact Us: Customers can reach out to us via our website, phone, email, or social media to share their customization needs.
• Requirement Discussion: Our customer service team will discuss the purpose of the gift (e.g., corporate anniversaries, company giveaways, event promotions) and specific customization requests (e.g., patterns, text, size, materials).
• Sample Selection: Based on the customer's needs, we recommend suitable metal materials, craft styles, and design directions.

2. Design & Approval

• Initial Design: Our designers will create preliminary sketches or models based on the discussed requirements.
• Design Revisions & Approval: Clients can modify or adjust the design until fully satisfied. We provide the necessary advice and revisions to ensure the design aligns with the client’s vision.
• Order Confirmation: Once the design is finalized, the client confirms the order and pays a deposit to move into the production phase.

3. Material & Craft Selection

• Metal Material Selection: We offer a range of metal materials such as stainless steel, copper, aluminum, and zinc alloy. Each material has its own unique texture and effect.
• Craft Selection: Depending on the design requirements, we choose the appropriate techniques such as engraving, die-casting, stamping, brushing, sandblasting, polishing, and laser engraving. Additionally, we provide metallic coating options such as gold, rose gold, and silver to enhance artistic effects and durability.

4. Production & Manufacturing

• Precision Crafting: Once all details are confirmed, we begin the production process. Our artisans meticulously carve, process, and polish the design to ensure every detail is flawless.
• Quality Control: Each custom gift undergoes rigorous quality inspection before finalization to meet our high standards.

5. Packaging & Delivery

• Personalized Packaging: To enhance the customer experience, we offer exquisite custom packaging options. Depending on the client's preferences, options include gift boxes, silk bags, wooden boxes, and more.
• Shipping & Tracking: We select the most suitable shipping method based on the customer’s requirements, ensuring timely and secure delivery. We provide tracking information so clients can monitor their order status at any time.

6. After-Sales Service

• Customer Feedback: After the customer receives the custom gifts, we proactively reach out to gather feedback and understand their experience.
• After-Sales Support: If any issues or dissatisfaction arise, we provide professional after-sales service to resolve concerns and ensure complete customer satisfaction.

Mold Fee Explanation

1. Mold Fee Definition

Mold fees refer to the cost incurred for creating custom molds that are used to produce specific designs in bulk. These molds ensure efficient production and high-quality consistency.

2. When Mold Fees Apply

Mold fees typically apply in the following cases:

• Bulk Production: When clients require bulk production of custom gifts, a dedicated mold is created for the specific design.
• Complex Designs: For designs that involve intricate shapes or require specific processes (e.g., engraving, die-casting, stamping), custom molds are necessary to ensure precision during production.
• Repeat Orders: For ongoing bulk orders, molds can be reused, helping to reduce costs for subsequent productions.

 

3. Mold Fee Calculation

Mold fees are determined by the following factors:

• Design Complexity: Complex designs requiring higher precision molds will incur higher costs.
• Mold Material: The type of material used for the mold (such as steel, aluminum, or copper) can affect the cost.
• Order Volume: Large production runs typically lower the per-unit mold fee, whereas smaller quantities result in higher mold fees.
• Mold Size and Type: The size and type of the mold (single mold vs. multi-cavity mold) also influence the pricing.

 

4. Mold Fee Payment

Initial Mold Fee: Typically paid upfront when confirming the order to begin mold production.

Mold Fee Amortization: For larger orders, the mold fee can be spread across the production batch, reducing the per-unit cost.

Reusable Molds: Once created, molds can be reused for future orders of the same design, eliminating additional fees for subsequent runs.

5. Mold Fee Refund Policy

Under certain circumstances, mold fees may be refunded or credited against future orders. For large-scale repeat orders or long-term partnerships, we will discuss refund options based on the specific agreement.

6. Example Mold Fees

Simple Design: A small mold may cost a few hundred dollars.

Complex Design: A highly detailed mold may range from a few thousand dollars.

Large Volume Orders: In large production runs, the per-unit mold fee significantly reduces.