Frequently Asked Questions
Frequently Asked Questions
What types of metals can be used for custom gifts?
We work with brass, stainless steel, aluminum, zinc alloy, and iron. Each metal is selected based on durability, appearance, and budget requirements.
Can I add my company logo or a personalized design?
Absolutely. We offer engraving, embossing, etching, and printing services for logos, texts, and custom artwork.
What finishing options do you provide?
Polishing, plating (gold, silver, nickel, bronze), antique finishes, powder coating, painting, and sandblasting.
What is your minimum order quantity (MOQ)?
Typically 100 pieces depending on design complexity.
Can I order a sample before mass production?
Yes. Samples can be provided for approval. Sample fees are often refundable after the bulk order is placed.
How long does production take?
Standard lead time is 1–2 weeks after sample approval. Expedited service can be arranged for urgent projects.
How do you ensure product quality?
Strict inspections from raw materials to finishing and packaging; RoHS/REACH-compliant materials on request.
What packaging options are available?
Bulk packing, gift boxes, velvet pouches, and custom-branded packaging.
Do you ship internationally?
Yes — express couriers, air, or sea freight; we can also work with your forwarder.
What payment methods do you accept?
T/T bank transfer, PayPal, and other secure international payments.