Customer Service

What types of customization options do you offer?
We offer various customization options, including engraving, personalized designs, and special design requests. You can choose the appropriate options on our customization page and submit your requirements.
How long does it take to complete my order?
Since each order is custom-made according to the customer's specific requirements, it usually takes 8 to 15 business days. For urgent orders, please contact our customer service for expedited service.
Can I change or cancel my order after placing it?
Once the order is being processed or has entered the production stage, changes or cancellations are not possible. If you have any concerns or requests, please contact us as soon as possible, and we will do our best to assist you.
Are your products available for international shipping?
Yes, we offer worldwide shipping. The shipping costs and delivery times may vary depending on the destination, and you can check the details during checkout.
How do I take care of my metal gift?
Our metal gifts are made from high-quality materials, but to maintain their best condition, we recommend regular cleaning and avoiding harsh chemical cleaners.

Shipping and Returns are critical factors in the customer's purchasing decision. Make sure the information is clear and transparent:

What shipping methods do you offer?
We offer various shipping methods, including standard shipping, expedited express delivery, and international shipping. You can choose the appropriate method based on your needs.
How much is the shipping cost?
Shipping costs depend on the destination, order size, and weight. You can view the accurate shipping cost at checkout.
How long will it take to receive my order?
Domestic orders typically arrive within 5-7 business days, while international orders may take longer. You will see the estimated delivery time during checkout.
Do you offer free shipping?
Yes, we offer free standard shipping for orders over a certain amount (e.g., $1000). Please refer to our promotions page for further details.

What is your return policy?
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be unused, undamaged, and in its original packaging. Custom products are not eligible for return unless there is a quality issue.
How do I initiate a return?
Please contact our customer service team with your order number and reason for return, and we will provide you with the return address and further instructions.
Do I need to pay for return shipping?
If the return is due to an error on our part or a quality issue, we will cover the return shipping costs. If the return is for other reasons, the customer will be responsible for the return shipping fees.
Can I exchange a product?
If you received the wrong or damaged item, we will exchange it free of charge. Please contact us within 7 days of receiving the item to arrange the exchange.

Providing a clear order tracking system helps customers stay updated on the status of their orders. Here’s a detailed description:

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can access the shipping company's tracking page through the link in the email, or directly enter your order number on our "Order Tracking" page to check the status.
I haven’t received my tracking information, what should I do?
Please check your spam folder to see if the email was missed. If you still cannot find the tracking information, please contact our customer service team, and we will help you find it.
My tracking information hasn’t been updated, what should I do?
Sometimes, it may take time for the shipping company to update the tracking information. If your order has exceeded the expected delivery date, please contact us, and we will help you confirm the latest status of your package.

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